Frequently Asked Questions

Standard shipping typically takes 7–10 business days after your order has been processed. Delivery times may vary depending on destination and carrier conditions.

Eligible items may be returned within 30 days of delivery if they are unworn, unused, and returned in their original packaging. Custom-made, personalized, and final-sale items are not eligible for return. For full details, please refer to our Return policy.

Please contact us within 72 hours of delivery and provide photos of the issue. Once verified, we will arrange a replacement or resolution at no additional cost to you. For full details, please refer to our Return policy.

Most orders are processed within 3 business days. Custom or personalized items may require additional processing time before shipment.

Yes. Order changes or cancellations are possible before the order has been shipped. Please contact our support team as soon as possible for assistance.

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 48 hours to appear.

We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed through secure encrypted payment systems.

Answer: Bold, statement-style Hip-Hop jewelry for both men and women. This includes chain, pendants, bracelets, custom and more. Manufactured through our affiliated production facility and trusted manufacturing partners.

Answer: Cast products, stamped products, lathe-turned products, and cut products.

Answer: Chains, bracelets, pendants, custom and accessories.

Answer: Pendants, stud earrings, and accessories.

Answer: Pendants, accessories, and bangles.

Answer: Simple-style accessories and watches.

Answer: Steel, copper, silver, 18K/14K gold, cubic zirconia, spinel, nano-gems, corundum, moissanite, diamonds, etc.
Selected materials are sourced to meet applicable safety and compliance requirements where relevant. For specific compliance information, please contact us before purchase.

Answer: They contain nickel, but no lead. By its very nature, steel contains nickel; 304-grade steel has a nickel content of 8%, while 316-grade steel contains 10%–12% nickel. Steel is classified as either high-quality or lower-quality; the distinction lies in whether its nickel release rate meets regulatory requirements.

Answer: We use eco-friendly copper. From a material properties standpoint, it contains trace amounts of nickel, but it fully complies with EU environmental standards.

Answer: Unless a client specifies otherwise, we use 304-grade steel; however, we can also produce items using 316-grade steel. These are typically paired with cubic zirconia.

Answer: No, they do not.

Answer: They contain nickel; this is an inherent characteristic determined by the processing properties of gold alloys.

Answer: 316-grade steel offers superior resistance to acids and corrosion compared to 304-grade steel.

Answer: This involves principles of materials science. 316-grade steel has a nickel content of 10%–12%, whereas 304-grade steel contains approximately 8%. Because of its higher nickel content, 316-grade steel demonstrates greater resistance to acids and corrosion than 304-grade steel.

Answer: C3601 eco-friendly copper (brass). This is typically paired with cubic zirconia, spinel, nano-gems, or corundum.

Answer: We use a blend of silver and copper, formulated to meet the international standard for 925 sterling silver. In actual production practice, the silver purity typically falls around 930.

Answer: 92.5%; the remaining 7.5% consists of copper. It is typically paired with diamonds, cubic zirconia, or moissanite.

Answer: Pure silver is extremely soft; copper must be added to increase its hardness, thereby preventing deformation and ensuring the feasibility of the manufacturing process.

Answer: Our gold materials are categorized into 24K, 18K, 14K, and 10K. 24K gold has a purity of 99.99%, while 1K represents 4.167% gold content, and so on. It is typically paired with diamonds.

Answer: We typically use cubic zirconia.

Answer: Also known as "cubic zirconia," it is a synthetic gemstone. Advantages: It comes in a wide variety of colors, possesses a flawless appearance, and offers excellent value for money. Disadvantages: Certain colors of cubic zirconia—such as yellow or apple-green—may fade or turn completely white when exposed to the high temperatures involved in the casting process. It is typically used in copper and silver jewelry products.

Answer: Spinel is a mineral composed of magnesium aluminum oxide; it exists in both natural and synthetic forms. Advantages: It is highly heat-resistant and does not change color under high temperatures. We typically use synthetic varieties, such as green spinel and blue spinel.

Answer: Nano Stone is a synthetic gemstone designed to serve as a substitute for natural gems and is specifically engineered to be compatible with the wax-casting process. Advantages: It is highly heat-resistant and does not change color. Disadvantages: Due to the presence of conductive elements within the stone, the plating material may sometimes adhere to the surface of the stone during the plating process. It is commonly used in black and green varieties.

Answer: Corundum is a gemstone formed from crystallized aluminum oxide. It typically appears red and is highly heat-resistant, retaining its color even under high temperatures. Its price is relatively higher than that of cubic zirconia; red corundum is the variety most commonly used.

Answer: Moissanite is a synthetic gemstone composed of silicon carbide. While its outward appearance is indistinguishable from that of cubic zirconia, its reflectivity, refractive index, and hardness are all superior to those of cubic zirconia. Its price is significantly higher than that of cubic zirconia, spinel, or Nano Stone; it is most commonly used in its colorless (white) form.

Answer: Commonly known as "diamond," it is a natural stone composed of carbon. It is expensive, and even artificial, lab-grown diamonds command a high price. The white variety is the most commonly used.