Return & Refund Policy

At Spaceice Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist with eligible returns and exchanges in accordance with the policy below.

1. RETURN WINDOW

Eligible items may be returned within 30 days of delivery for a refund or exchange.

To initiate a return, please contact:

Email: service@spaceicejewelry.com

Please include:

  • Your order number
  • The email address used for purchase
  • The reason for the return

Once approved, we will provide return instructions.

Customer Support Response Time:
24–48 Business Hours

2. RETURN ELIGIBILITY

Returns are accepted for both defective and non-defective products within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn
  • Unused
  • In original condition
  • Returned with original packaging

We reserve the right to deny returns that do not meet these requirements.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Custom-made jewelry
  • Personalized or engraved items
  • Final sale items
  • Gift cards
  • Items marked as non-returnable at checkout

4. RETURN SHIPPING COSTS

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, Spaceice Jewelry will provide a prepaid return shipping label at no cost to you.

Once the issue has been verified, we will cover all return shipping expenses and arrange a replacement or refund.

Non-Defective Returns

If you wish to return an item due to:

  • Change of mind
  • Personal preference
  • Incorrect size selection
  • Accidental ordering

you may return the item within 30 days of delivery, provided that it meets our return eligibility requirements.

Customers are responsible for return shipping costs for non-defective returns.

Original shipping charges (if any) are non-refundable unless required by applicable law.

No restocking fees apply.

5. EXCHANGES

Exchanges may be requested within 30 days of delivery.

Exchange requests follow the same eligibility requirements as returns.

Non-Defective Exchange Requests

Customers are responsible for return shipping costs associated with non-defective exchange requests.

Defective, Damaged, or Incorrect Items

If the exchange is due to a defective, damaged, or incorrect item, Spaceice Jewelry will cover the return shipping costs.

To request an exchange, please contact our customer support team.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item

Please contact us within 72 hours of delivery and provide clear photos of the issue.

Once verified, we will resolve the issue at no additional cost to you.

7. RETURN AUTHORIZATION

All returns must be approved by Spaceice Jewelry before being shipped back.

Returns sent without prior authorization may be refused or delayed.

Please do not return products until return instructions have been provided.

8. REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 10 business days.

Please note that banks and payment providers may require additional time to post the refund to your account.

9. REFUSED SHIPMENTS & UNDELIVERABLE ORDERS

If an order is refused, abandoned, unclaimed, or returned due to an incorrect shipping address provided by the customer:

  • Original shipping charges are non-refundable.
  • Return shipping fees, customs fees, and carrier charges may be deducted from any eligible refund.

10. LOST RETURN PACKAGES

Customers are responsible for obtaining proof of shipment and tracking information when returning items.

Spaceice Jewelry is not responsible for return packages lost in transit without valid tracking documentation.

11. RETURN POLICY SUMMARY

For eligible orders:

  • Returns accepted within 30 days of delivery
  • Returns accepted for both defective and non-defective products
  • Items must be unused, unworn, and returned in original packaging
  • Free return shipping for defective, damaged, or incorrect items
  • Customer-paid return shipping for non-defective returns
  • No restocking fees
  • Refunds processed to the original payment method after inspection

12. WARRANTY CLAIMS

Manufacturing defects are covered under our limited warranty.

For warranty-related issues, please refer to our Warranty Policy.

13. RELATED POLICIES

For additional information, please review:

14. CUSTOMER SUPPORT

If you have questions regarding returns, exchanges, or refunds, please contact us:

Spaceice Jewelry

Email: service@spaceicejewelry.com

Response Time: 24–48 Business Hours

We are committed to providing a smooth and fair resolution for all customer concerns.