At Spaceice Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist with eligible returns and exchanges in accordance with the policy below.
1. RETURN WINDOW
Eligible items may be returned within 30 days of delivery for a refund or exchange.
To initiate a return, please contact:
Email: service@spaceicejewelry.com
Please include:
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Your order number
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The email address used for purchase
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The reason for the return
Once approved, we will provide return instructions.
Customer Support Response Time:
24–48 Business Hours
2. RETURN ELIGIBILITY
To qualify for a return, items must be:
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Unworn
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Unused
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In original condition
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Returned with original packaging
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Free from damage caused by misuse, alteration, or improper care
We reserve the right to deny returns that do not meet these requirements.
3. NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
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Custom-made jewelry
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Personalized or engraved items
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Final sale items
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Gift cards
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Items marked as non-returnable at checkout
4. RETURN SHIPPING COSTS
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, Spaceice Jewelry will cover the cost of the return and replacement.
Non-Defective Returns
For returns due to:
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Change of mind
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Wrong size selection
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Personal preference
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Accidental ordering
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable law.
5. EXCHANGES
Exchanges may be requested within 30 days of delivery, subject to inventory availability.
Exchange requests follow the same eligibility requirements as returns.
Customers are responsible for return shipping costs on non-defective exchange requests.
To request an exchange, please contact our customer support team.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective item
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An incorrect item
Please contact us within 72 hours of delivery and provide clear photos of the issue.
Once verified, we will resolve the issue at no additional cost to you.
7. RETURN AUTHORIZATION
All returns must be approved by Spaceice Jewelry before being shipped back.
Returns sent without prior authorization may be refused or delayed.
Please do not return products until return instructions have been provided.
8. REFUNDS
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Refunds are typically processed within 10 business days.
Please note that banks and payment providers may require additional time to post the refund to your account.
9. REFUSED SHIPMENTS & UNDELIVERABLE ORDERS
If an order is refused, abandoned, unclaimed, or returned due to an incorrect shipping address provided by the customer:
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Original shipping charges are non-refundable.
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Return shipping fees, customs fees, and carrier charges may be deducted from any eligible refund.
10. LOST RETURN PACKAGES
Customers are responsible for obtaining proof of shipment and tracking information when returning items.
Spaceice Jewelry is not responsible for return packages lost in transit without valid tracking documentation.
11. WARRANTY CLAIMS
Manufacturing defects may be covered under our Limited Lifetime Warranty.
For warranty-related issues, please refer to our Warranty Policy.
12. RELATED POLICIES
For additional information, please review:
13. CUSTOMER SUPPORT
If you have questions regarding returns, exchanges, or refunds, please contact us:
Spaceice Jewelry
Email: service@spaceicejewelry.com
Response Time:
24–48 Business Hours
We are committed to providing a smooth and fair resolution for all customer concerns.