Shipping Policy

At Spaceice Jewelry, we are committed to delivering your order as quickly and reliably as possible.

Please review the following shipping information before placing an order.

1. SHIPPING INFORMATION

We currently offer:

Free Standard Shipping

  • Available on all orders

  • No minimum purchase required

Processing Time

Orders are typically processed within:

  • 1–3 Business Days

  • Monday through Friday

  • Excluding weekends and public holidays

Custom-made or personalized items may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

2. ESTIMATED DELIVERY TIMES

Standard Shipping

Estimated Delivery:

7–10 Business Days

Please note:

  • Delivery times are estimates only.

  • Delivery dates are not guaranteed.

  • Actual transit times may vary due to carrier delays, weather conditions, customs processing, peak seasons, or other circumstances beyond our control.

3. SHIPPING CARRIERS

We work with trusted shipping partners and fulfillment providers to ensure reliable delivery.

Your shipping information may be shared with carriers solely for the purpose of delivering your order.

For information regarding how we handle your personal information, please review our Privacy Policy.

4. ORDER TRACKING

Once your order has shipped, you will receive tracking information via email.

Tracking updates may take up to 48 hours to appear after shipment confirmation.

If you have questions regarding your shipment, please contact:

service@spaceicejewelry.com

5. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order.

Spaceice Jewelry is not responsible for delays, lost shipments, or additional fees resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Invalid shipping information provided by the customer

If you notice an address error, please contact us immediately.

Address changes cannot be guaranteed once an order has entered processing or has been shipped.

6. INTERNATIONAL SHIPPING

We proudly ship to customers worldwide.

International delivery times vary depending on destination country and customs processing.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These charges are not included in product or shipping prices unless otherwise stated at checkout.

Spaceice Jewelry is not responsible for customs delays or fees imposed by local authorities.

7. LOST OR DELAYED PACKAGES

If your package has not arrived within the estimated delivery window, please contact us as soon as possible.

We will assist in investigating the shipment with the carrier.

Lost package claims must be reported within 30 days of the estimated delivery date.

Investigation and claim resolution times may vary depending on the carrier.

8. DELIVERED BUT NOT RECEIVED

If tracking information indicates that an order has been delivered but you have not received it, please:

  • Verify the shipping address provided

  • Check with household members or neighbors

  • Contact the shipping carrier directly

Once a package is marked as delivered by the carrier, Spaceice Jewelry cannot guarantee reimbursement or replacement.

However, we will make reasonable efforts to assist customers in locating the shipment.

9. REFUSED, RETURNED, OR UNDELIVERABLE PACKAGES

If a package is:

  • Refused by the recipient

  • Unclaimed

  • Returned due to an incorrect address

  • Returned due to failure to pay customs fees

any return shipping fees, customs charges, or carrier fees may be deducted from an eligible refund.

Original shipping charges are non-refundable.

10. MULTIPLE SHIPMENTS

In certain situations, orders containing multiple products may be shipped separately.

If this occurs, you will receive tracking information for each shipment.

No additional shipping charges will apply.

11. RETURN SHIPPING

Defective, Damaged, or Incorrect Items

Spaceice Jewelry will cover return shipping costs for verified defective, damaged, or incorrect items.

Non-Defective Returns

For returns due to:

  • Change of mind

  • Personal preference

  • Incorrect size selection

Customers are responsible for return shipping costs.

For complete details, please review our Return & Refund Policy.

12. WARRANTY INFORMATION

Manufacturing defects may be covered under our Limited Lifetime Warranty.

For full warranty details, please visit our Warranty Policy.

13. CUSTOMER SUPPORT

If you have any shipping-related questions, please contact us:

Spaceice Jewelry

Email:
service@spaceicejewelry.com

Customer Support Response Time:
24–48 Business Hours

We are committed to helping ensure your order arrives safely and efficiently.