Warranty Policy

1. OUR COMMITMENT

At Spaceice Jewelry, we are committed to delivering quality craftsmanship and durable jewelry designed for everyday wear.

We stand behind our products with a Limited Lifetime Warranty on eligible items purchased directly from SpaceiceJewelry.com.

Our goal is to ensure every piece meets our standards for quality, durability, and customer satisfaction.

2. WARRANTY COVERAGE

Our warranty strictly covers manufacturing defects only in qualified jewelry made of stainless steel, copper, gold-plated materials, and 925 sterling silver, including jewelry set with cubic zirconia and moissanite.

Covered Under Warranty (Manufacturing Defects Only)

  • Faulty clasps, closures, or connection points present at the time of manufacture
  • Structural integrity failures caused by production or assembly errors
  • Stone setting defects resulting from manufacturing or setting faults
  • Workmanship defects identified under normal personal use conditions

3. WHAT IS NOT COVERED

This warranty does not cover normal wear and tear, plating changes over time, or any damage caused by the user or external factors.

Not Covered

  • Normal wear and tear from regular use
  • Scratches, dents, or other cosmetic surface damage
  • Tarnishing, oxidation, or discoloration due to exposure or improper care
  • Normal fading, thinning, or loss of gold plating over time
  • Accidental damage of any kind
  • Lost or stolen items
  • Damage caused by impact, dropping, or crushing
  • Damage from swimming, hot tubs, showers, or prolonged water exposure
  • Damage caused by chemicals, perfumes, lotions, or cleaning agents
  • Damage resulting from improper storage conditions
  • Unauthorized repairs, resizing, modifications, or alterations
  • Damage caused by misuse, neglect, or failure to follow care instructions

4. Warranty Definition

For the purposes of this policy, "warranty" refers to the reasonable lifespan of the product under normal personal use by the original purchaser. Quality warranty: 1 year.

5. HOW TO FILE A WARRANTY CLAIM

If you believe your item has a manufacturing defect, please contact us within 30 days of discovering the issue.

Contact Information

Email: service@spaceicejewelry.com

Please Include

  • Your order number

  • The email address used for purchase

  • A detailed description of the issue

  • Clear photos or videos showing the defect

Proof of purchase is required for all warranty claims.

Response Time

We typically respond within 24–48 business hours.

6. WARRANTY RESOLUTION

If your warranty claim is approved, We cover return shipping for verified defective, damaged, or incorrect items. Customers are responsible for return shipping for non-defective returns or exchanges:

  • Repair the item

  • Replace the item

  • Provide a comparable replacement product

  • Issue store credit

The resolution offered will depend on product availability and the nature of the defect.

If the original product is discontinued or unavailable, we reserve the right to provide a replacement of equal or similar value.

7. SHIPPING RESPONSIBILITY

For approved warranty claims caused by manufacturing defects, Spaceice Jewelry will cover the repair/replacement shipping costs. Customers are responsible for shipping costs related to non-defective exchanges, size changes, personal preference returns, or isscaused by misuse, normal wear, water exposure, chemicals, or accidental damage.

Shipping charges are non-refundable unless otherwise required by applicable law.

8. ELIGIBILITY & NON-TRANSFERABILITY

This warranty applies only to products purchased directly from SpaceiceJewelry.com.

Items purchased through third-party retailers, marketplaces, resellers, or unauthorized sellers are not covered under this warranty.

This warranty is valid only for the original purchaser and is non-transferable.

9. RIGHT TO INSPECT

Spaceice Jewelry reserves the right to inspect all warranty claims before approving any repair, replacement, or store credit.

We reserve the right to determine whether the issue falls within the scope of this warranty.

Claims determined to result from normal wear and tear, misuse, accidental damage, or any excluded condition may be denied.

10. RELATED POLICIES

For additional information, please review the following policies:

These policies work alongside this Warranty Policy and may contain additional terms relevant to your purchase.

11. CUSTOMER SUPPORT

If you have any questions regarding this warranty, please contact us.

Email: service@spaceicejewelry.com

Business Hours: Monday – Friday

Response Time: 24–48 Business Hours

We are always happy to assist you and ensure you have the best possible experience with Spaceice Jewelry.