1. OUR COMMITMENT
At Spaceice Jewelry, we are committed to delivering quality craftsmanship and durable jewelry designed for everyday wear.
We stand behind our products with a Limited Lifetime Warranty on eligible items purchased directly from SpaceiceJewelry.com.
Our goal is to ensure every piece meets our standards for quality, durability, and customer satisfaction.
2. WARRANTY COVERAGE
Our Limited Lifetime Warranty covers manufacturing defects on eligible jewelry made from stainless steel, copper, gold-plated materials, and 925 sterling silver, including jewelry set with cubic zirconia and moissanite stones.
Covered Under Warranty
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Manufacturing defects
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Faulty clasps, closures, or connections
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Structural defects caused during production
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Stone setting defects resulting from manufacturing faults
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Defects in workmanship identified during normal personal use
3. WHAT IS NOT COVERED
This warranty does not cover damage resulting from normal use, misuse, accidents, or improper care.
Not Covered
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Normal wear and tear
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Scratches, dents, or cosmetic damage
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Tarnishing or discoloration caused by improper care
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Normal fading or wear of gold plating over time
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Accidental damage
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Lost or stolen items
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Damage caused by impact or dropping
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Damage resulting from swimming, hot tubs, prolonged water exposure, or chemical exposure
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Damage caused by improper storage
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Unauthorized repairs, modifications, or alterations
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Damage caused by misuse or neglect
4. LIFETIME WARRANTY DEFINITION
For the purposes of this policy, "Lifetime" refers to the reasonable lifespan of the product under normal personal use by the original purchaser.
5. HOW TO FILE A WARRANTY CLAIM
If you believe your item has a manufacturing defect, please contact us within 30 days of discovering the issue.
Contact Information
Email: service@spaceicejewelry.com
Please Include
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Your order number
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The email address used for purchase
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A detailed description of the issue
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Clear photos or videos showing the defect
Proof of purchase is required for all warranty claims.
Response Time
We typically respond within 24–48 business hours.
6. WARRANTY RESOLUTION
If your warranty claim is approved, Spaceice Jewelry does not cover shipping costs:
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Repair the item
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Replace the item
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Provide a comparable replacement product
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Issue store credit
The resolution offered will depend on product availability and the nature of the defect.
If the original product is discontinued or unavailable, we reserve the right to provide a replacement of equal or similar value.
7. SHIPPING RESPONSIBILITY
Customers may be responsible for shipping costs associated with warranty claims, including return shipping to our facility.
If a warranty claim is approved, Spaceice Jewelry covers all shipping costs; however, the seller is responsible for shipping costs associated with product exchanges.
Shipping charges are non-refundable unless otherwise required by applicable law.
8. ELIGIBILITY & NON-TRANSFERABILITY
This warranty applies only to products purchased directly from SpaceiceJewelry.com.
Items purchased through third-party retailers, marketplaces, resellers, or unauthorized sellers are not covered under this warranty.
This warranty is valid only for the original purchaser and is non-transferable.
9. RIGHT TO INSPECT
Spaceice Jewelry reserves the right to inspect all warranty claims before approving any repair, replacement, or store credit.
We reserve the right to determine whether the issue falls within the scope of this warranty.
Claims determined to result from normal wear and tear, misuse, accidental damage, or any excluded condition may be denied.
10. RELATED POLICIES
For additional information, please review the following policies:
These policies work alongside this Warranty Policy and may contain additional terms relevant to your purchase.
11. CUSTOMER SUPPORT
If you have any questions regarding this warranty, please contact us.
Email: service@spaceicejewelry.com
Business Hours:
Monday – Friday
Response Time:
24–48 Business Hours
We are always happy to assist you and ensure you have the best possible experience with Spaceice Jewelry.